Customer Support Race: PrimeXBT And Binance; BitMEX Overcomes Bitfinex And Deribit
The leading margin trading platforms of the crypto money market were discussed in terms of customer support. Which is better?
When it comes to the highly volatile and wildly speculative crypto market, choosing the right margin trading platform can make a difference in developing a successful and profitable trading strategy. In such a platform, the right trading tools, stability, security and customer support are essential.
Many platforms in the crypto money industry can have powerful tools, a variety of tradable assets, and more. However, very few offer a reliable customer service solution that will give their users peace of mind and respond to the questions their users need instantly.
A crypto currency influencer, which manifests itself as an ordinary user, has contacted five of the most popular crypto currency markets, including BitMEX, Binance, PrimeXBT, Bitfinex and Deribit, to find out which Bitcoin margin trading platform provides the best and most reliable customer service.
The five platforms were head-to-head against each other in a customer support duel without any prior notice.
Why is accurate and complete customer support important?
Customer support in a financial platform is one of the most critical aspects of the customer journey. Users simply register on a platform, experience the tools offered, and most of them never have a question or a problem. However, the quick and friendly response of customer support representatives who have a question or are confronted with a problem, are worried or only benefit from expressing opinions can reveal the fundamental difference between panic and a possible solution.
Imagine that your account was locked because you changed your smartphone and you forgot to back up your two-factor verification codes. If there is no immediate response from customer support on how to re-access an account, the user may be concerned that he has lost his money forever. Fears can come true, depending on how much customer support provides.
In some of the examples set by the influencer, customer support did not even respond to the email, and it was necessary to use Telegram to answer a common problem. If this were an urgent problem, the platform, which did not take the responsibility of serving its customers seriously, could create unnecessary stress for the user.
Crypto support: good, bad and ugly
The crypto currency influencer shed light on the five hottest platforms in the industry, including BitMEX, Binance, PrimeXBT, Bitfinex and Deribit.
Starting from Deribit, the user stated that there is a complete lack of channels that can be contacted immediately with customer support. There was a live chat available and the influencer had to contact via email and wait for a response. They waited, waited, and waited without any response.
Influencer then entered the community channel on Telegram, chasing the support team, and was fortunate enough to find an official on the channel at the time. The slow response time would have allowed hackers to steal all of their crypto money if they were facing a real problem like hacking. Fortunately, he was only asking what assets were supported.
He later tried Bitfinex, where his sister company, Tether, ran into problems with the market, but this platform provided legacy system customer support that required e-mail contact and no live support.
Unlike Deribit, Bitfinex responded within 21 minutes. Although there is no awful response time, a 21-minute crypto with questions or concerns can make the money investor feel void. Live support enables faster response, but Bitfinex lacks this feature, which is commonplace for all websites today.
In the review, BitFinex is followed by BitMEX, the margin trading stock market, which has been renowned for misleading orders, among other problems. BitMEX also did not provide live customer support and asked users to contact them via email. BitMEX’s customer service was one of the least helpful, although 18 minutes of response was faster than Bitfinex.
Binance was much better than BitMEX and was one of the few platforms that offered live support 24/7. It took a few minutes to answer the question, but they were helpful and friendly.
After Binance, it was PrimeXBT and this platform was as remarkable as Binance with customer support. Providing the ability to leverage up to 100 times on Bitcoin and other crypto currencies like BitMEX, PrimeXBT responded instantly with live support 24/7 and helped the user a lot.
Binance’in ardından sıra PrimeXBT‘ye geldi ve bu platform, müşteri desteğiyle Binance kadar dikkat çekiciydi. BitMEX gibi Bitcoin ve diğer kripto paralar üzerinde 100 kata varan kaldıraçlı işlemler yapma olanağı sağlayan PrimeXBT, 7 gün 24 saat boyunca canlı desteğiyle anında yanıt verdi ve kullanıcıya çok yardımcı oldu.
Platformun ayrıca Medium blogu, Facebook ile düzenli olarak yarışmalar, faydalı ipuçları ve çok daha fazlasını sunan aktif bir Twitter hesabının dahil olduğu en kapsamlı sosyal yardım kanallarına sahip olduğu belirtildi.
Özetle: En iyi hizmeti PrimeXBT ve Binance sunuyor
Influencer’ın sektördeki en dikkat çekici marj ticareti platformlarına yaptığı yakından inceleme, iki açık kazananla sonuçlanıyor: PrimeXBT ve Binance. Bu iki platform, yalnızca sektördeki en iyi özellikleri sağlamakla kalmıyor, aynı zamanda canlı destek, Telegram, sosyal medya ve daha fazlası dahil olmak üzere çeşitli kanallar aracılığıyla harikulade ve hızlı müşteri hizmetleri sunuyor.
Ortalama kullanıcının desteğe ihtiyacı olduğu anlar nadirdir ama bu olduğunda genellikle kullanıcının fonları, hesapları ya da diğer bazı kritik problemler gibi son derece hassas konularla ilgilidir. Bir platformun bu durumu ele alış şekli kullanıcı deneyimini “tamam ya da devam”a indirgeyebilir. Kötü müşteri desteği ile oluşan güvensizlik ve rahatsızlığı hiçbir miktarda kâr veya alım satım aracı zenginliği telafi edemez.
İşlem yapacak bir platform seçerken her zaman yalnızca platformun sunduğu özellikleri ve varlıkları değil, bununla beraber müşteri destek deneyimi de göz önüne alınmalı.